Due to food hygiene and safety reasons, returns, exchanges and refunds are not allowed for all food once sold.
Due to food hygiene and safety reasons, returns, exchanges and refunds are not allowed for all food once sold.
1. Order information;
2. Request to return/exchange the product name;
3. Reasons for returning/exchanging goods; and
4. Relevant photo evidence.
Applications for refunds/exchanges that cannot be submitted on the day of delivery will not be accepted, and the company will not make any compensation for the order.
1. Refund/Exchange Instructions
• We will contact the customer to make further arrangements for the requested replacement product, and the replacement service will
be completed within seven working days.
• Frozen or chilled goods will be shipped in insulated bags, and you will be notified by email one to three days before delivery.
• After receiving frozen or chilled goods, please check the status of the goods immediately. If there is any defect due to the
transportation process, please notify our company immediately on the day of receipt, and we will make corresponding arrangements
according to different situations.
• After inspecting the goods, immediately put frozen or chilled goods into the freezer or ice tray for storage! If the food does not
deteriorate due to loss of temperature during transportation, we will not be able to refund/replace the goods. Please forgive me.
• If exchange/return is required for chilled products, the products must be stored in refrigerated equipment at 0-4°C.
• If you need to exchange/return frozen goods, the products must be stored in a refrigerated equipment at -18°C.
2. Precautions
• Product exchange is limited to one time, and no return or exchange application after exchange will be accepted.
• Items requested for refund/exchange must be:
o Not used/eaten
o Complete and in original packaging
o Together with the accompanying gifts or exchange products (if any)
o No damage caused by improper use (except for quality problems)
• There are no returns, exchanges or refunds for any goods unless they are defective or if the customer ordered the goods incorrectly.
• After receiving the refund/exchange application, we will understand the reason with the customer. If there is indeed a problem with the
product, when we confirm that the refund/exchange application is correct, we will handle the goods replacement/return/refund
procedure for you as soon as possible. .
• If it is determined that the goods meet the conditions for refund or exchange, the refund method will be processed by the payment
method used for purchase. The refund will be arranged by Koshikawa and will be completed approximately four to six weeks after
Kasshikawa receives the goods. The relevant refunds The money will be refunded to the credit card, Alipay or bank account used by the
customer when ordering; the return/exchange shipping costs will be borne by the customer.
• Once all goods are returned or refunded, no membership points will be generated for the purchase of the goods, and the refund will not
be included in the membership points. If points are exchanged for goods, we will refund the corresponding points to your account.
In the event of any dispute, the Company reserves the final right to make the final decision regarding the terms and conditions contained herein.
